SHIPPING AND DELIVERY POLICY
At Getmesoon, managed by Rockpay Payment Solutions Pvt Ltd, our goal is to offer a smooth and reliable shopping journey. Throughout this policy, the terms “we,” “our,” and “us” represent Rockpay Payment Solutions Pvt Ltd, while “you,” “your,” and “user” refer to our esteemed customers. We are dedicated to ensuring timely dispatch and secure delivery of all orders placed on our platform. By purchasing through our website, you agree to the terms described in this Shipping and Delivery Policy.
Shipping Locations
We currently provide delivery services to all serviceable pin codes across India. At this time, international shipping options are not available.
Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and public holidays) from the date of order placement and confirmation. Once processed, you will receive a confirmation email with complete order and shipment details.
Delivery Timeline
Our standard delivery time frame is 3–8 business days, ensuring your chosen fashion products reach you without unnecessary delays.
Failed Delivery Attempts
If a delivery attempt fails due to an incorrect or incomplete address, unavailability of the recipient, or refusal of the package, the order will be returned to our warehouse. In such cases, customers may request a re-shipment of their order.
Damaged or Lost Shipments
If you receive an order that is damaged, please contact our support team within 48 hours of delivery and provide photo proof of the issue. For shipments lost in transit, we will issue a replacement or initiate a refund once the matter is verified with our logistics partner.
Contact Us
For any shipping or delivery-related queries, please connect with us at: rockpaypaymentsolutionspvtltd@gmail.com We value your trust in us and remain committed to delivering your orders efficiently and on time!